Case Studies

IU Health Becomes Largest Health Center to Benefit from Carevive Cancer Management and Survivorship Care Planning Solutions

By October 12, 2020No Comments
IUH Health



  • Indiana University (IU) Health is the largest system to date to adopt Carevive’s comprehensive cancer management and survivorship care planning platform.
  • On March 3, 2020, after just 15 weeks of onsite and remote preparation and training, Carevive launched at IU Health cancer centers statewide.
  • Implementation was completed prior to the Covid-19 pandemic lockdown but training and support is now being delivered remotely via Carevive’s 100% virtual learning management system.
  • Within the first three months, IU Health made a seamless transition to the Carevive platform, with oncology teams generating nearly 200 care plans without experiencing any challenges that decreased their productivity.

Cancer Care at Indiana University (IU) Health

IU Health is the largest health system in Indiana, with more than 200 facilities and approximately 30,000 employees serving communities throughout the state. Construction of a new IU Health hospital is expected to be completed in 2026 and, with the merging of two existing adult hospitals and the IU School of Medicine headquarters, will form a regional academic medical center complex in downtown Indianapolis. IU School of Medicine is the largest medical school in the United States, with more than 1,400 medical students enrolled across nine campuses. IU Health serves as regional cancer centers, serving more than 10,000 patients with all types of cancer each year.

IU Health Challenges

IUH cancer centers serve more than 10,000 patients statewide with all types of cancer. As is typical in large health systems, hospital mergers and acquisitions left IU Health with multiple operational challenges:

  • Disparate IT and records management systems
  • Fragmented manual workflows across disciplines and facilities
  • Differing protocols and tools for survivorship care planning
  • Busy oncology care teams and administrators hungry for solutions.

Carevive Solutions

IU Health sought help from Carevive to bring uniformity and enhance quality in the process of developing cancer survivorship education and care plans. Large systems like IU Health face many of the same challenges as smaller health systems and single hospitals; however, the types of support they need from Carevive are quite different. While smaller systems that often lack depth of personnel and resources and require more on-the-ground support and troubleshooting, IU Health’s challenges were more systems- and process-based. Carevive offered the following solutions:

  • Integrating IT systems. Adept at solving complex tech issues, Carevive rose to the common challenges that arise with implementing multi-site health systems – multiple patient identifiers, disparate systems, and workflows. Now all sites have the same user experience, can follow the same processes, and get the same results.
  • Automating Workflows. With Carevive embedded in IU Health’s Cerner PowerChart Oncology EHR, a single, secure sign-in gives oncology care providers easy access to the Carevive dashboard (e.g., view treatment summary, care team, resources, and content within the EHR). This saves time spent by busy oncology teams, supports telehealth visits, and reduces operating costs previously incurred by delivering paper copies to patients statewide. As IU Health gears up to offer survivorship visits via telehealth, the Carevive Survivorship Care plans available directly within the EHR will contribute to more efficient and focused provider/patient sessions.
  • Generating Evidence-Based Care Plans. Within three months after implementing Carevive, IU health is already generating care plans. Carevive works with world-renowned cancer experts to ensure our platform is up to date with the most current guidelines and standards of care. That means IU Health oncology teams can spend less time keeping up with the literature and more time engaging with patients and individualizing Carevive-generated care plans to meet each patient’s treatment goals.
  • Electronic Delivery of Care Plans. IU Health is working to standardize and streamline the use of Carevive Prompt® across all sites to electronically deliver digital copies of care plans to patients. This allows for patients to access an interactive version of their care plan within Carevive Prompt® and includes their treatment summary, care team, and survivorship education, available to them 24/7 at their fingertips from any mobile device.   Through the use of Carevive Prompt®, IU Health plans to achieve significant cost and time savings by decreasing the need for printing, postage, and physical mailing of care plans when possible.  They are currently implementing educational initiatives informing patients on how they can expect to interact and utilize the Carevive Prompt® tool as an interactive and helpful resource.  A future milestone will be to integrate Carevive Prompt® with the IU patient portal to offer patients a seamless single sign-on/one-stop shop experience for accessing their care documents and resources.