Account Manager, Client Success

Full-time
Remote
Posted 2 months ago

Position purpose: 

Cultivate lasting relationships with clients and ensuring satisfaction and reference-ability through alignment of goals, communication and the resolution of client issues.

Responsibilities/Duties/Functions/Tasks:

  • Identify client goals and objectives as they relate to Carevive products and Services
  • Partner with client to establish and execute strategic account plans to drive adoption and expansion of software/services and engage clients for product feedback and design
  • Provide account leadership, facilitating and supervising all Carevive activities in client accounts
  • Foster strong relationships with clientss, creating a trusted advisor relationship
  • Bring best demonstrated practices on using and integrating Carevive to clients
  • Be the client advocate with the Carevive organization
  • Anticipate and make recommendations to clients on workflow needs and opportunities to maximize software tools and benefits
  • Engage clients as needed to identify workflow and content preferences, and facilitate process to meet their needs and expectations
  • Troubleshoot and advocate client needs and issues to resolution by aligning priorities with internal staff including but not limited to product development and engineering teams.
  • Provide clients with timely updates to requests and issue resolutions
  • Understand potential ROE for clients and how it can best be achieved
  • Establish baseline success metrics and monitor progress, obstacles, etc.
  • Identify upsell, research and life sciences projects participation opportunities
  • Collaborate with sales and implementation teams to ensure successful transitions

Qualifications:

  • Education: Bachelor’s degree in relevant discipline
  • 5+ years of relevant customer service, account management experience in healthcare/IT
  • Oncology nursing experience strongly preferred
  • Ability to effectively communicate and proactively maintain relationships with clients to obtain feedback and ensure satisfaction
  • Ability to effectively communicate, escalate and engage relevant departments to resolve client issues
  • May work remotely – 20% travel required

Apply with resume and salary history.

Job Features

Job CategoryClient Services
Job Id343545
ExperienceMid level

Apply Online

A valid email address is required.