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Case Study

Billings Clinics's use of symptom management.

Case In Brief

Case Study: Billings Clinic use of symptom management plans

  • Palliative care clinic in Billings, Montana

  • Referral-based palliative care clinic for all patients with advanced cancers with significant symptoms

    • GOAL: Reduce avoidable ED visits/hospitalizations, improve QOL

Making Symptom Management More Effective
2015
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Started using Carevive Distress & Symptom Management Product

Leverage HL-7 messaging to onboard patients into the Carevive system when referrals made

Localize the Carevive platform for Billings Clinic supportive care services

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Standardized Assessment on a tablet or kiosk (e.g., patients self-complete assessment questionnaire based on disease and treatment)

Poster Presentation from ASCO Quality 2014

Supportive care plans: Harnessing technology & patient-reported outcomes to drive quality care across the cancer continuum

Supportive care plans: Harnessing technology and patient-reported outcomes to drive quality care across the cancer continuum

Click thumbnail to visit poster page

Billings Clinic providers believe Carevive care plan content is evidence-based, highly personalized, and significantly improves their ability to efficiently address patient needs.

Provider Satisfaction with Carevive Care Plans

Answers based on 1 to 5 graded scale, where 5 is highest rated.

Overall Satisfaction

88%

Customized to the patient

92%

Usefulness of the information

85%

Easy to understand

92%

Appropriateness of recommendations and tasks

92%

Improves patient clinician encounters and communication

84%

Helps identify and assess symptoms and concerns

84%

Helps apply evidence-based practices

92%

Would recommend as a clinical decision support system

88%

Helps address patients concerns and distress

96%

Would recommend other providers use

88%

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